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More Information About Air China & Air China Coupon Codes
On the homepage of the Air China website, there is a flight booking feature. Please fill in the information for your desired flight and follow the booking pages to complete your booking. On the last page, you will need to input your payment details. Once the payment is completed, the ticket will be issued and you will receive an email confirmation sent to the email address you supplied during the booking. If you encounter any problems during the booking process, please contact the Air China office nearest to you or our Call Center.
How is the validity period of a ticket calculated?
The validity period of a special fare ticket is calculated according to related regulations. The validity period of a normal fare ticket which includes a one-way, round trip or multiple segment trip is one year. The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.
How do I make changes to my ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.
How do I get a ticket refund?
If you would like to request a refund, it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket either at the original purchase place of the ticket or an alternative place agreed upon by Air China. For electronic ticket purchases on the website, please submit your refund request online.
If you have any questions regarding a ticket change, please contact a local Air China office.
In accordance with U.S. regulations, tickets purchased on Air China's U.S. website may be cancelled within 24 hours of purchase if the reservation is made more than seven days in advance of departure, and the ticket must include transportation from/to the U.S. To cancel a ticket, submit a cancellation request on Air China's U.S. website, and then call Air China's U.S. hotline on +1-800-882-8122.