Alibaba Coupons & Deals January 2022alibaba.com >
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Whether the logistics order can be cancelled depends on the order status:
1. The logistics order is still pending for supplier's confirmation: You can cancel it directly. Please go to Services-Manage Logistics Orders, find the order and cancel it.
2. The logistics order has been confrimed by your supplier and before shipment: Only your Supplier can cancel it. Please contact your supplier or the service provider for cancellation.
3. The logistics order is in shipping progress: Can not be canceled.
How can I check my payment details?
There are two ways to check payment details:
1. Go to Services and click "Manage Logistics Orders" to check.
2) Find the Trade Assurance Order here. On the order detail page, scroll to "Sea Freight Solution" and click 鈥淰iew Details鈥?
Can I get the payment processing fee returned when I apply for refund?
Sorry that the payment processing fee was charged for the payment service by banks or some institutions. When you apply for refund, Alibaba.com can only return the amount received which you can check on your order detail page- Payment Records area as below, hope you could understand.
How do I return products to the supplier?
For Trade Assurance order:
If you want to return the products, please choose "Yes, I want to return the goods" when you open the dispute.
When you reach agreement of "Refund with returning the goods" with your supplier, you need to arrange the goods returning offline and Upload return infomation (shipping method, logistics, tracking NO., etc) within 15 days, otherwise the return entrance will be closed and the dispute will be cancelled automatically.
After you uploading the return information and seller confirms goods receipt, Alibaba will arrange the refund within 7 working days.
Note: The return and refund process can not be cancelled or modified manually. Please confirm before reaching agreement.
For offline order:
Please contact your supplier directly to negotiate if you need to return products, including the shipping method and shipping cost.