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If something isn鈥檛 right, or you change your mind, we are happy to accept a return subject to the Return and Exchange Policy below.
Return your order in its original packaging and unassembled (where applicable) within 14 days, together with your BigBigPlace invoice for either an exchange or a full refund. Refunds will be issued to the card that payment was made with. Return requests must be done by the same person that made the order.
Our 14 day return policy does not apply to electrical appliances, incorrect self-assembly, \"Outlet\" products, used camping equipment, used clothes (including bikini), used bags, used sport equipment, food products, custom made products, damaged items resulting from misuse, abuse, normal wear & tear and products damaged after receipt of delivery.
For all category products, unless otherwise stated above, kindly email us for a Return Form that you need to fill in, and send the items down together to their warehouse. Upon receipt their Returns Department will process the item and get in touch with you within 1 - 3 weeks. Only items that are received in their original condition will be processed
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Wrong, Defective and missing Items Shipment:
Please write in to us at [email protected] within 1 day of receipt of item if you find any wrong items in your order for us to assist you with the necessary exchanges/refunds. Kindly indicate your order number, product name and attach relevant images as well in order to speed up the processing time.
-In Stock items in orders over RM75 will receive free expedited shipping in Malaysia. In Stock items will be ship out within 24 hours and should arrive in 2-5 business days, depending on your location. Look for the following under these items: Expedited Shipping or Free Expedited Shipping on All Orders.
-Certain In Stock and Special Order items, items Drop Shipped from the Vendor/Manufacturer, or other items which are not in stock when your order is placed may be ineligible for Free Expedited Shipping. Some of these items are eligible for free Standard shipping in all orders. For non in-stock item, delivery time is 2-8 business days.
-Delivery times are only estimates and may/may not be the actual delivery standard experienced.