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More Information About Ebay & Ebay Deals & Discounts
If your item arrives damaged or faulty, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.
Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help.
Get your refund
Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When they do, you'll receive an email letting you know.
It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.
How to track an item
If your seller is using a tracked shipping service, it's easy to follow your item's progress.
Find the item in your Purchase history.
The tracking number will be displayed as a link. Open the link to see what stage your item has reached in its journey to you.
If you don't see a tracking number for the item in your Purchase history, check if the item is marked as "shipped". If it is, contact the seller and ask them to upload the number.
Getting started on eBay
Once you've signed up for an eBay account, you can get started buying and selling on eBay. Check your inbox for a welcome email from us with some tips on getting the most out of your account, and you can find more information on mastering the basics by taking a look at the articles below. Welcome to eBay!