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More Information About Fitbit & Fitbit Deals
For countries that have products available through the fitbit.com store, purchases are covered by our return policy. You can return products purchased from Fitbit for a refund within 45 days of shipment. At this time, we don鈥檛 offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy.
Customers in the United States and Canada can initiate a return with our return tool. Customers in other countries should contact Customer Support for help
What's Fitbit's return and warranty policy?
Fitbit offers a 45-day money back guarantee for all fitbit.com purchases, and your Fitbit device comes with a manufacturer's warranty.
CAN FITBIT SHIP TO A PO BOX OR MILITARY ADDRESS?
Choose free shipping if you want to ship a Fitbit tracker or watch to a PO Box or US military address. Military addresses include APO, DPO, and FPO addresses.
Fitbit can鈥檛 ship scales or provide overnight or expedited delivery to PO Boxes and US military addresses.
HOW DO I MAKE CHANGES TO MY FITBIT ORDER?
To make changes to your order, such as changing the shipping address or cancelling it, contact Customer Support.