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More Information About Free People & Free People Coupon Codes & Coupons

Return Policy
We鈥檒l gladly accept unworn, unwashed, or defective merchandise purchased on for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy. FP Additions items must be returned directly to the seller.
If we receive your return at our warehouse within 30 days of delivery, we鈥檒l credit your original form of payment. If it's received after 30 days, a Free People eGift Card will be issued. If you paid with a gift card or eGift card, a new eGift card in the amount of the credit will be issued and emailed to you accordingly. Please note: eGift and gift cards cannot be returned or exchanged.

Free Shipping Information
USA, Australia, and Canada - Free Standard Shipping valid on orders over $100+ US Dollars.
All other International countries/regions - Free USPS Express International Shipping valid on orders over $150+ US Dollars.
Any duties and taxes assessed by customs are the responsibility of the customer.
Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.
Accepted Pay Methods and Pay Method Issues
Accepted Pay Methods We accept orders with Mastercard, Visa, American Express, Discover, Maestro, Visa Electron, JCB, Union Pay, Diners Club International, PayPal, Afterpay, and Free People Gift Cards issued in USD.
Issues with Pay Methods
If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.
Can I Change or Cancel My Order
We are not able to make changes or cancellations after your order has been placed. Please call us at (800) 309-1500 immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.