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More Information About Jansport & Jansport Coupon Codes & Discounts
JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.
How to Start a Return
Keep the order summary portion of your shipping form as well as your order number and FedEx tracking number from the prepaid FedEx shipping label.
On the Return Form, note the reason for the return: e.g. wrong item shipped; wrong color, etc. and include the form in the box.
Use the pre-addressed prepaid FedEx shipping label and drop the package off at any FedEx location or drop box.
How do I track my order?
When an order is shipped, we鈥檒l update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier's website (FedEx or USPS) to follow the path of your order from our warehouse to your destination.
Who pays for shipping?
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. JanSport will absorb the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you.