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What is your refund policy?
The Kaspersky Lab US store by Digital River offers a 30-day money back guarantee for all products.
How do I request a refund?
To request a refund, you must look up your order and then use the request a refund option to submit your request.
How do I cancel my order?
If you purchased a product that is being shipped to you, a request to cancel your order can only be submitted on the same day the order was placed (unless your product is on backorder). Please note that your order may have already been shipped will be unable to be cancelled. Click here to submit a request to cancel your order.
If your shipment cannot be cancelled, you will get a shipping notification email. You can also look up your order to view the shipping status.
How to use auto-renewal for Kaspersky Lab solutions for home

The subscription service makes licensing of your Kaspersky Lab product easier: you no longer need to track the license expiration date, purchase a renewal code and enter it manually every time.
In two weeks before your license expires, you will get a notification about the automatic renewal to the email address you have specified. The money will be charged off your card or payment account automatically in two days before license expiration. The license term will be renewed automatically