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Lalamove Deals & Discounts June 2020

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More Information About Lalamove & Lalamove Deals & Discounts

How do I make payment for the delivery?
Please prepare exact cash for the delivery. For business users who prefer to use our digital wallet, please email to [email protected] to enquire more about the corporate account.
Cancelling my order
You can cancel a trip before or after you have been matched with a driver but a cancellation fee will only apply if the driver is already on his/her way for the pickup.
-To cancel before a match:
Hold the cross icon till a dialog 鈥楢re you sure you want to cancel the order?鈥?appears.
Tap on 鈥楥ancel Order鈥?
-To cancel within 5 minutes after a match:
Hold the cross icon till a dialog 鈥楢re you sure you want to cancel the order?鈥?appears.
Tap on 鈥楥ancel Order鈥?
-To cancel more than 5 minutes after a match:
If you like to cancel an order 5 minutes after a match, you鈥檒l have to call our customer service (02)888-5252 at working hours to do a cancellation. A cancellation fee may be required.
Can I deliver large and bulky items?
Sure! Select the Full Vehicle option in the app and choose from a 1.7m van, 2.4m van, 10ft lorry, or 14ft lorry for your delivery. Make sure you select the appropriate number of extra helpers in case of bulky deliveries. You may refer to https://www.lalamove.com/singapore/en/pricing for more details.
Where does Lalamove deliver to?
Lalamove delivers from and to any location within Singapore. An additional charge applies for restricted zones such as Jurong Island, Jurong Port, PSA Ports, SATS, Aerospace zones, Shipyards, Airline Road, Airport Cargo Road, Airport zones, ALPS Ave, Camps, Checkpoints, Construction sites, and Supply bases
I need to cancel an order. Will I be charged a cancellation fee?
Immediate orders: $2 is charged if a user cancels 5 minutes after being matched to the driver.
Advance orders with delivery on the same day: $2 is charged if a user cancels 60 minutes or less before the pickup time.
Using Lalamove promotions
Lalamove offers promotions to provide discounts on orders to user. To apply a discount to an order, enter the promo code before placing an order.
Using Lalamove rewards
Lalamove rewards will be applied when you place an order. To check your rewards balance, select 鈥榃allet鈥?from your app menu. Then tap 鈥楻ewards鈥?