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More Information About Newfrog & Newfrog Promos
Please note that there may be certain orders that we are unable to accept and must cancel. Newfrog.com reserves the right at sole discretion to cancel any order for any reason.Some situation that whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Newfrog cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Customers can cancel their order at anytime prior to shipping; If you want to cancel your order,please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.
Shipping and Delivery
Shipping times displayed on Newfrog refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Newfrog's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Newfrog cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
Exchange and Returns
If when you receive your product(s), you are not completely satisfied you may return the items, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.