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ROBINSONS will accept requests for returns/refund of regular priced product within 30 days* from the date of order.
ROBINSONS only accept store returns in the flagship store, Robinsons The Heeren.
Several types of goods are ineligible for returns including perishable goods such as food, flowers, intimate or sanitary goods, personalised items, special orders, gift vouchers, cosmetics & beauty, perfume, jewellery, hazardous materials, or flammable liquids or gases.
Items must be returned in their original packaging, with price tags intact, and must be complete, including electrical accessories and manuals where applicable. Items that have been laundered or altered in anyway, cannot be accepted for refund or exchange.
All successful requests for returns/refunds will be refunded and credited without interest into the same credit card that was used to make the order.* We will return to you all payments received from you, excluding delivery charges should your order falls below the minimum qualifier for free delivery. Requests for returns/refunds may be done in store or online. For online returns/refunds instructions, click here.
Any refunds may be made in full or in part at the sole discretion of ROBINSONS.
ROBINSONS is pleased to offer complimentary door-to-door standard delivery service with a minimum qualifier. For purchases below the prescribed amount, you will be charged a flat fee for the standard delivery service.
ROBINSONS only offers delivery within Singapore (excluding offshore islands and restricted zones designated by their logistics partner) and does not deliver internationally. Delivery will be made at anytime between 9am and 10pm, selection of preferred timeslots is not provided. Customers will be notified once their logistics partner has picked up the items from their processing facility.

If it is impossible for us to deliver your order to you in person, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to their warehouse.
If after 3 attempts of deliveries, and the order could not be delivered for reasons not attributable to us, ROBINSONS shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including the delivery charges.
We do not offer refunds once funds have been loaded onto the card. The available balance can be utilized to make purchases across all Robinsons STORES in Singapore, during the validity and grace period (subject to successful re-activation).