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More Information About Shakeys & Shakeys Coupons & Deals

Order Confirmation
-Order Confirmation email is an acknowledgement and record of their agreement to deliver the Products ordered and within the specified delivery time.
-Product availability and guest information will be done via phone call or email to offer a reasonable substitute (if needed) and/or confirm information.
-Ensure correct delivery address, email address and contact number when ordering to avoid any discrepancy or delivery delays.
-For orders paid using online payment system, confirmation of order is done upon verification of receipt of payment.
-If another person ordered Products on your behalf and using your account, you agree that such order shall be considered as your own, and shall be subject to these Terms.

-Online Delivery is available in Metro Manila and selected provincial areas only.
-As not all stores operate 24 hours, delivery time committed to guest may change if primary store catering to your delivery area is closed.
-Shakey\'s reserved the right to suspend the If It\'s Late, It\'s Free policy during extreme weather conditions or events that will put the safety of their riders at risk.
-Stop the Clock policy: 鈥淧lease note that the delivery time will stop as soon as their rider reaches the guard station or the lobby of the building.鈥?This applies to deliveries to offices, hotels, residential buildings and hospitals only.
-Our delivery service covers most of the major cities in metro manila and some provincial areas. their call center will notify you in case the delivery address is not within the trading area. In case payment has been settled prior to notification, your payment will be refunded within 7-14 business days.
Acceptance of Orders
It is Shakey\'s entire discretion to accept order transactions from this website. their receipt of the orders made is thru an on-screen message with a transaction number provided, or thru SMS and/or thru email with complete order details. Shakey\'s reserves the right to decline the transaction without giving any reason.
Minimum food purchase are as follows:
- P300 for online orders delivered to self (Order For Myself)
- P500 for online orders delivered to a different person (Send-A-Shakey\'s For a Friend)
For purchases amounting to PHP3000 and above, you will need to provide a scanned copy of valid ID and the first 6 and last 4 digit number of the credit card used. For security purposes, please mask your credit card number showing only the first 6 and last 4 digits.
Changes and Cancellation of Orders
-If you wish to change or cancel your order, please call Shakey\'s delivery hotline 77 777, details of which will be included in the confirmatory e-mail sent to you upon placing your order.
-Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
-Change of orders or delivery time can be made no later than 5 minutes after receipt of the Order Confirmation Email.
-Changes to the order may also result to change of delivery time.
-Orders may be cancelled in full up to 5 minutes after receipt of the Order Confirmation Email. Refunds for cancellation are processed within 7-14 days however, may take 1 month to reflect on your credit card statement and account.
-Cancellations beyond 5 minutes after receipt of Order Confirmation Email will be charged in full and are not eligible for a refund.