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How do I change or cancel my booking?
There can often be some confusion around what we do here at Skyscanner. It\'s OK, we’re not offended. It can be confusing! So let\'s clear it up
Step 1: If you can鈥檛 remember the name of the travel agent or airline the booking is with, check your email for a booking confirmation. It should have been sent to you when you confirmed the booking.
In your email, try searching for the destination. Or simply search 鈥榖ooking confirmation鈥? It should show up.
Step 2: Still can鈥檛 find it? Check your junk folder and your spam folder. Sometimes your email will filter things in here by mistake.
Step 3: Still no luck? You used a card to pay so the booking will be on your bank statement. Check your statement for the payment, and the name of the airline or the travel agent should be right there next to the charge.

Changes, cancellation and refunds
For changes, cancellations or refunds, we recommend that you contact the travel provider (airline or travel agent) agent that you completed your booking with.
As a travel search engine, Skyscanner doesn鈥檛 take your booking or payment ourselves. Instead, we pass you through to your chosen airline or travel agent where you make your booking directly. We therefore don鈥檛 have access or visibility to any of your booking information. Depending on the type of ticket you鈥檝e booked, there may be different options for changes, cancellations and refunds, and the travel provider will be best placed to advise on these.

Why was the price different on Skyscanner to the one I was sent in my price alert?
The price alerts emails are intended as a guide, and are based on a snapshot in time on the day it was sent for a single adult travelling. Flight availability, meanwhile, is live and can change very rapidly based on traveller demand and airline pricing structures.

At times, this can result a flight that you have an alert set up for no longer available at the emailed price, or at all. This may be particularly noticeable when there has been any delay between receiving the price alert email and clicking the link, but can sometimes even change within minutes or even seconds of the alert going out.

Once you鈥檝e found the flights that suit you, we transfer you to the airline or travel agent that you have chosen to book with. Your booking is made directly with them, and you should be shown all options for allocating seats at the point of booking if this service is available for your selected flights. The travel provider you’re booking with will be the best people to speak with should you have specific questions regarding seating or any special requests.