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To cancel a hotel reservation go to the Booking Retrieval page to retrieve the itinerary containing the accommodation you wish to cancel. Click 鈥淐ancel this reservation鈥?and review the Cancellation Policy.
What is the cancellation policy on my reservation?
Wego does not charge fees for booking alterations or cancellations; however, if a hotel charges such fees in accordance with its own policies, the cost will be passed on to you. Please note that some room types are non-refundable from the time they are booked. Additionally, hotels will generally charge a fee if cancellation occurs within 24 to 48 hours of your scheduled arrival. Rules vary by hotel and room type. Please ensure you thoroughly read and understand the rules pertaining to your booking.
I cancelled my hotel reservation. When will I be credited?
If your account is being credited, you should see a credit on your billing statement within 30 days of requesting the credit, or on your next billing cycle.
How do I know my reservation is confirmed?
Once you have completed your booking, you will receive a confirmation email. You can also check the details of your booking by logging into your account from the Wego homepage.
If you have not registered and created an account, you can still access your booking from the Booking Retrieval page once you鈥檝e entered your itinerary number and email address.